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You can opt out of our mailings at any time. Please contact our donations team at 1-800-667-5137 or email us at donations@habitat.ca and they will ensure your name is removed from future mailings.

Yes, we issue charitable tax receipts for all monetary donations. Receipts are sent to the mailing address or email address we have on file for you. Receipts for recurring gifts are issued in February.

If you did not receive your tax receipt for the previous tax year, please check the junk or spam folder of your email. Alternatively, you can call us 1-800-667-5137 or email our donations team at donations@habitat.ca.

Please contact our donations team at 1-800-667-5137 or email us at donations@habitat.ca to update your email address, telephone number or mailing address.

To build homes for families across Canada and around the world, Habitat for Humanity relies on donations from people across the country. As part of our fundraising efforts, we utilize tele-fundraising. If you have donated to us in the past, you may receive a call or text from a Habitat representative at one of the following numbers:

• 1 437 780 8952

• 1 866 659 5135

• 1 833 216 2682 (text messages only)

Our caller ID will show up as Habitat Canada.

Habitat for Humanity supporters help make our vision of a world where everyone has a safe and decent place to live a reality, and we’ll make every effort to communicate with you in the ways you wish. If at any point you would like to stop receiving phone calls, texts or change your communications preferences, please reach out to us by phone at 1-800-667-5137 or by at email at donations@habitat.ca. To stop receiving text messages you can also reply STOP to any Habitat Canada text.

As a registered charity, Habitat for Humanity Canada is required to follow the guidelines established by the Canada Revenue Agency (CRA), which state that donations cannot be returned. When you make a donation, ownership of the funds transfers to the charity, and we are committed to using those resources to further our charitable mission.

While we generally do not issue refunds, there may be exceptional circumstances where this is considered. Such situations may include:

• Credit card chargebacks or concerns regarding a charge

• Disputes over the authorization of the transaction

• Suspected fraud or misdirection involving the donation

• Technical errors

• Errors in donor data entry

If a refund is granted, we will cancel the original donation receipt issued to you. For further details on CRA guidelines, please visit the CRA website.

Should an error be made in the amount of any donation, the donor has 72 hours (three days) in which to notify Habitat for Humanity Canada by phone or email of the error. All requests for refunds must be made in writing by email to donations@habitat.ca. The request should have the details of the initial donation including the date, amount, name of the donor, and the nature of the error.

Habitat for Humanity Canada (HfHC) has a goal of raising $11.15M in total revenue of which approximately 18% will be used for necessary fundraising. HfHC is a federally registered charitable organization with a head office in Toronto, and offices and programs across Canada. For more information, or for a copy of our latest audited financial statements, please see our reports webpage or contact Donor Services at 1.800.667.5137

Because every ReStore is different, items accepted can vary by location. Find a ReStore near you by using our interactive tool, and contact them to learn more about the items they accept.

Generally, ReStores accept new and used furniture, appliances, décor, and home improvement building materials – giving them new life. Because every ReStore is different, items accepted can vary by location. Use our interactive tool to find your nearest ReStore and contact them directly to learn what and how to donate.

Anyone can apply to become a Habitat for Humanity homeowner. To qualify, you must demonstrate a need for housing, be able to make affordable mortgage payments, and be willing to partner with your local Habitat, including completing up to 500 volunteer hours. Each Habitat location may have additional eligibility criteria. Use our interactive tool to find the Habitat nearest you and contact them to learn more.

Your local Habitat will be able to provide more information about applying, including whether they are currently accepting applications and if you are eligible. Use our interactive tool to find the Habitat nearest you and visit their website or contact them directly for more information.

You can search and filter our interactive list of Habitat organizations and Habitat for Humanity ReStores to find a location near you.

If you don’t see the information you’re looking for above, send us your question and a member of our team will respond directly.