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Agenda

TimeEventLocation
2:00 p.m.Habitat Canada Distribution Centre tourDistribution Centre
3:00 p.m.Shuttle to Hockley Valley ResortMeet in Parking Lot
4:00 p.m.Hotel check-in
Hockley Valley Resort
4:00 p.m.Name badge pick-up Main Lobby Foyer
5:00 p.m.
Welcome reception and dinner

*Dinner begins at 6:00 p.m.

85 Restaurant
TimeEventLocation
7:00 a.m.–8:00 a.m.
BreakfastRestaurant 85
7:00 a.m.–8:00 a.m.Name badge pick-upMontclair Foyer
8:30 a.m.–9:00 a.m.Welcome and opening ceremoniesMontclair AB
9:00 a.m.–10:00 a.m.Turning data into directionMontclair AB
10:00 a.m.–10:30 a.m.BreakMontclair Foyer
10:30 a.m.–11:00 a.m.Turning data into direction, continuedMontclair AB
11:00 a.m.–12:00 p.m.Powered by people: Volunteer success in the ReStoreMontclair AB
12:00 p.m.–1:00 p.m.LunchRestaurant 85
1:00 p.m.–1:30 p.m.Powered by people, continuedMontclair AB
1:30 p.m.–2:30 p.m.Smart, simple, social: Marketing that moves inventory and builds communityMontclair AB
2:30 p.m.–3:00 p.m.BreakMontclair Foyer
3:00 p.m.–4:00 p.m.
4:00 p.m.–5:00 p.m.Teambuilding activityMontclair AB
5:00 p.m.–6:00 p.m.Free time
6:00 p.m.–8:00 p.m.Group dinnerRestaurant 85
8:00 p.m.

Bonfire

Babbo Patio
TimeEventLocation
7:00 a.m.–8:00 a.m.
BreakfastRestaurant 85
8:15 a.m.–8:30 a.m.Welcome to day 2Montclair AB
8:30 a.m.–10:45 a.m.Elevating employee experience through journey mappingMontclair AB
10:45 a.m.–11:00 a.m.
BreakMontclair Foyer
11:00 a.m.–12:00 p.m.From service to experience: Transform customer service into loyaltyMontclair AB
12:00 p.m.–1:00 p.m.
LunchRestaurant 85
1:00 p.m.–2:00 p.m.From backroom to bottom line: Merchandising that moves inventory and builds communityMontclair AB
2:00 p.m.–2:30 p.m.BreakMontclair Foyer
2:30 p.m.–4:00 p.m.Fuelling innovation: What works, what’s nextMontclair AB
4:00 p.m.–4:30 p.m.Moving Forward with Pedro BarataMontclair AB
4:30 p.m.–5:00 p.m.Award ceremonyMontclair AB
5:00 p.m.–6:00 p.m.Free time
6:00 p.m.–8:00 p.m.Group dinnerRestaurant 85
8:00p.m.

Ghoulish gathering

Montclair AB
TimeEventLocation
7:00 a.m.–8:00 a.m.

Breakfast

Restaurant 85
8:30 a.m.–9:00 a.m.Welcome to day 3Montclair AB
9:00 a.m.–10:00 a.m.Blueprint for excellence: Inside Canada’s #1 ReStoreMontclair AB
10:00 a.m.–10:45 a.m.
Break and check-out Montclair Foyer
10:45 a.m.–12:00 p.m.Why they say yes: Understanding donor motivationMontclair AB

12:00 p.m.–1:00 p.m.

LunchRestaurant 85
1:00 p.m.–2:00 p.m.Reflections with Karen CovielloMontclair AB
2:00 p.m.Break to goMontclair Foyer
2:30 p.m.Bus to go back to Toronto Pearson AirportMeet at Main Entrance

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